Owning a static caravan on a holiday park should be simple. For a lot of owners it is not. The problems tend to arrive a few years in: the park says the caravan is now too old to stay on its pitch, an owner is told they cannot sell privately and must accept the park’s own buyback figure, annual fees rise well beyond what was discussed at the point of sale, or the promises made when the caravan was bought turn out to be very different from the written agreement.
Whatever the specific issue, the first step is nearly always the same: put the complaint in writing, properly.
Why a written complaint matters
A conversation with the park office rarely goes anywhere. A clear, factual letter does three things a phone call cannot. It creates a dated record of exactly what you are complaining about and what you want done. It obliges the park to respond in writing, which is far more useful than a verbal brush off if the matter goes further. And it shows you understand your position and are not going to be waved away.
If a dispute later goes to a trade body, an alternative dispute resolution scheme or a court, the quality of that first letter matters. Vague or angry letters get ignored. Well structured ones get answered.
The disputes we write about most
Age limit rules. Many parks operate a maximum age policy for caravans on their pitches. Owners frequently say the rule was never clearly explained at purchase, or that it has been applied earlier or more strictly than the agreement states. The letter sets out what was said, what the written agreement actually provides, and asks the park to justify its position.
Resale restrictions and buyback offers. Owners wanting to sell are sometimes told they must sell through the park, or accept a buyback price that feels well below market value. The letter challenges how the resale terms were explained when the caravan was bought and asks for the basis of the figure being offered.
Site fee and utility increases. Fee rises that were not explained at the point of sale, or that appear to go beyond what the licence agreement allows, are one of the most common complaints. The letter asks for a breakdown and the contractual basis for the increase.
Mis-selling. Where the caravan or the pitch was sold on the strength of promises that were not put in writing, such as promised rental income, an assured resale value or a pitch for life, the letter records those representations and how they were relied on.
What a good complaint letter contains
A useful complaint letter is factual, chronological and specific. It states who you are and which pitch and caravan the complaint concerns. It sets out what happened, in order and with dates, and what you were told at each stage. It identifies the documents involved: the purchase agreement, the licence agreement, any brochure or written promise. It refers to the consumer protection rules that apply to the way the caravan and pitch were sold. It says clearly what outcome you are asking for and gives a reasonable deadline for a written response. And it stays calm throughout, because a measured letter is harder to dismiss than a furious one.
What Equisure Direct does
We prepare complaint letters for static caravan owners individually, for a fixed fee agreed before any work starts. You tell us what happened and share the documents you have; we draft a letter that sets out your complaint properly, ready for you to sign and send. Every document is prepared for your situation, not filled in from a template, and your letter is delivered to you within the timescale we agree at the start, every time.
We are a document preparation service, not a law firm. We do not give legal advice and we cannot promise how a park will respond. What we can do is make sure that when you complain, you do it clearly, completely and in a way that has to be taken seriously.
If you were referred by a caravan business
Many resale brokers, transporters, valuers and owner groups point their customers to us when a park dispute needs putting in writing. If that is how you found this page, tell us who referred you when you get in touch. It helps us understand your situation faster, and it lets us thank them.
Getting started
Contact us with a short summary of the problem and we will explain how the process works, what it costs and how quickly we can turn the letter around. There is no obligation, and the first conversation is free.
Related services
Explore our letter writing service by area, or learn more about complaint letter writing, dispute correspondence, and Subject Access Requests.