Last Updated: 16/06/26
At Equisure Direct, we provide professional administrative consultancy and document preparation services. Our fees are charged for the time, expertise, and clerical work involved in preparing your administrative package.
- Statutory Right to Cancel (Cooling-Off Period)
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 calendar days from the day the contract is entered into (the “Cooling-Off Period”) without giving any reason.
- Commencement of Service
By requesting that we begin our administrative consultancy or document drafting work before the end of the 14-day Cooling-Off Period, you acknowledge that:
- If you subsequently cancel during the Cooling-Off Period, you will be liable to pay for the services provided up to the point of cancellation.
- If the service is fully performed (e.g., the administrative pack is delivered) within the 14 days at your request, your right to cancel is waived.
- Service-Based Refunds
We guarantee the professional delivery of our administrative services. The Initial Administrative Assessment Fee is the first fee payable under this Agreement and is generally non-refundable. This fee covers the consultant’s time and expertise in reviewing your matter and providing you with a Client Assessment Form relating to your matter.
The Initial Administrative Assessment Fee is earned upon receipt and is not refundable if the Client chooses not to proceed, withdraws their instructions, cancels the service, or if the matter does not progress further for any reason, as the services covered by this fee will already have been undertaken.
However, a full refund of the fee stages 2 and 3 will be granted if:
• The delivered documents do not meet the technical specifications outlined in your Service Agreement.
- Non-Refundable Circumstances
Refunds will not be issued in the following scenarios:
- Outcome-Based Requests: As we provide administrative support and not legal representation, we do not guarantee specific results from third parties. Refunds are not granted based on the response or decision of any company, ombudsman, or regulatory body.
- Change of Mind After Delivery: Once the final administrative package has been delivered to you, the service is considered fully performed.
- Failure to Provide Information: We cannot be held liable for delays caused by a client’s failure to provide necessary documentation or evidence in the specified format (original documents or clear scanned PDF copies). The 30-day service delivery timeline commences only upon receipt of all such required documentation in the correct format.
- How to Cancel
To exercise your right to cancel, you must inform us of your decision by a clear statement in writing.
- Email: info@equisuredirect.co.uk
- Post: Equisure Direct Ltd, Connect & Trident House, Kingston Road, Leatherhead, Surrey, KT22 7LT.
- Processing Refunds
Approved refunds will be processed back to the original payment method within 7 to 10 business days. We will send a formal “Cancellation Confirmation” email once the process is complete.