Complaint Letter Writing
When a company ignores your complaint, a professionally drafted formal letter changes the conversation. Equisure Direct writes complaint letters that are correctly structured, cite the relevant legislation, and meet the intake standards of consumer regulators and ombudsman schemes.
What we cover
Who this is for
Consumers who have tried to resolve a complaint informally and been ignored, or who want to make sure their first formal complaint is taken seriously from the outset.
Get in touch
Use the chat widget to describe your complaint, who it is against, what happened, and what you want as a resolution. We will draft a formal letter for your approval.
What makes a complaint letter actually work
Most complaint letters fail for the same reasons. They describe how the writer feels rather than what happened, they leave out dates, they never state what the person actually wants, and they give the company an easy way to close the file. A letter that lands well is specific, dated, calm in tone and unambiguous about the remedy sought.
The structure we use
- What was agreed. The product, service or contract, and the terms that applied.
- What happened. A dated sequence of events, kept factual.
- Why that is a problem. The term, standard or consumer right the company has fallen short of.
- The impact on you. Financial loss, time lost, inconvenience caused.
- What you want done. A specific remedy, not a general expression of dissatisfaction.
- A deadline and next step. A reasonable period to respond, and what happens if they do not.
What happens after you send it
A well framed letter creates a record. If the company resolves matters, that is the end of it. If it does not, the same document becomes the foundation of a referral to an ombudsman scheme or, where appropriate, a letter before action. Companies tend to treat a complaint differently when it is evident that the writer has kept a clear paper trail from the start.
What we prepare
We write the letter, in your name, ready for you to review and send. You stay in control of the correspondence throughout. Equisure Direct is a document preparation service based in Leatherhead. We are not a law firm and we do not provide legal advice or representation. We cannot guarantee how any company will respond.
Read more: how to write a complaint letter to a company.