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Terms of Use

Last Updated: 29/04/2026

Welcome to Equisure Direct (the “Website”). By accessing or using our Website, you agree to comply with the following Terms of Use.

1. Acceptance of Terms

These Terms of Use govern your access to and use of Equisure Direct services, including administrative content, document templates, and clerical support tools.

2. Services

We provide professional administrative consultancy, including document drafting assistance, clerical support for form completion, and educational resources. We are not a law firm and do not provide legal advice or claims management services. Our role is limited to assisting you with the preparation of your own documentation.

3. Limitation of Liability

Equisure Direct provides administrative support only. We are not liable for:

•The outcome of any correspondence or administrative process initiated by the user.

•Decisions made by third parties or regulatory bodies.

•Indirect or consequential damages arising from the use of our administrative templates or consultancy.

4. Service Period

Our administrative consultancy services are delivered on a per-project basis. The service period for each engagement is defined in your specific Service Agreement, typically concluding upon the delivery of the final administrative package.

2. Cancellation & Refund Policy

Last Updated: 29/04/26

At Equisure Direct, we provide professional administrative consultancy and document preparation services. Our fees are charged for the time, expertise, and clerical work involved in preparing your administrative package.

1. Statutory Right to Cancel (Cooling-Off Period)

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 calendar days from the day the contract is entered into (the “Cooling-Off Period”) without giving any reason.

2. Commencement of Service

By requesting that we begin our administrative consultancy or document drafting work before the end of the 14-day Cooling-Off Period, you acknowledge that:

  • If you subsequently cancel during the Cooling-Off Period, you will be liable to pay for the services provided up to the point of cancellation.
  • If the service is fully performed (e.g., the administrative pack is delivered) within the 14 days at your request, your right to cancel is waived.

3. Service-Based Refunds

We guarantee the professional delivery of our administrative outputs. A full refund of the initial instruction fee will be granted if:*   We fail to deliver the initial administrative assessment or draft correspondence within 30 days of receiving all required client documentation in the specified format (original documents or clear scanned PDF copies; photocopies are not accepted).

  • The delivered documents do not meet the technical specifications outlined in your Service Agreement.

4. Non-Refundable Circumstances

Refunds will not be issued in the following scenarios:

  • Outcome-Based Requests: As we provide administrative support and not legal representation, we do not guarantee specific results from third parties. Refunds are not granted based on the response or decision of any company, ombudsman, or regulatory body.
  • Change of Mind After Delivery: Once the final administrative package has been delivered to you, the service is considered fully performed.
  • Failure to Provide Information: We cannot be held liable for delays caused by a client’s failure to provide necessary documentation or evidence in the specified format (original documents or clear scanned PDF copies). The 30-day service delivery timeline commences only upon receipt of all such required documentation in the correct format.

5. How to Cancel

To exercise your right to cancel, you must inform us of your decision by a clear statement in writing.

6. Processing Refunds

Approved refunds will be processed back to the original payment method within 7 to 10 business days. We will send a formal “Cancellation Confirmation” email once the process is complete.

3. Privacy Policy

Effective Date: 29/04/2026

1. Introduction

Equisure Direct (“we,” “us,” or “our”) is committed to protecting your personal data. This policy explains how we handle your information when you use our administrative support services.

2. Information We Collect

We collect personal data (name, contact details) and administrative information necessary to provide our document preparation and consultancy services.

3. How We Use Your Information

We use your data to:

•Deliver the administrative and consultancy services you have requested.

•Respond to your service inquiries.

•Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process your data based on Contractual Necessity (to deliver our administrative services) and Legitimate Interests (to improve our service offerings).

5. Data Retention

We retain your data only for as long as necessary to fulfill the administrative purposes for which it was collected or to comply with legal requirements.