Professional Consumer Letter Writing
Equisure Direct drafts formal letters for UK consumers who need professionally structured written correspondence. We write the letter, you review it, approve it, and send it. We do not provide legal advice and we are not a law firm.
What we cover
Who this is for
Consumers who need a professionally written letter but do not want to pay solicitor fees. We provide the structure and formal language, you retain full control over what is sent.
Get in touch
Use the chat widget on this page to describe your situation. Tell us who the letter is going to, what the issue is, and what outcome you want. We will draft a letter for your review.
How the letter writing service works
You tell us the situation through the chat widget: who the letter is going to, what happened, and what you want to achieve. We ask any follow up questions needed to get the facts right, then draft a letter that sets out the position clearly, in a formal tone, with the specific outcome you are asking for stated plainly rather than left implied.
You review the draft before anything is sent. If something needs adjusting, whether that is tone, an additional point, or a fact we did not have, we revise it. The letter only goes out once you are satisfied with it, and you send it yourself.
What makes a letter effective
A letter that gets a response is dated, specific about what happened and when, and clear about what is being asked for. Vague or emotional letters are easy for a company to set aside. A letter with a factual timeline, a stated remedy and a reasonable deadline is harder to ignore.
Typical turnaround
Most letters are drafted within one to two working days of receiving the full details. Straightforward complaint letters are often quicker. If a matter is time sensitive, such as an approaching ombudsman deadline, tell us when you get in touch and we will prioritise accordingly.
What we do not do
We are a document preparation service, not a law firm. We do not provide legal advice, we do not represent you in correspondence with the other party, and we cannot guarantee how any recipient will respond. What we do is make sure your position is put in writing clearly, completely and on the correct basis.